December 11, 2011
When it comes to being happy with their hotel stays, almost three-quarters of New York City visitors indicate they are. That is the finding of a new survey compiled by NewYorkHotels.org, which specifically looked at NYC travelers� evaluations of their accommodations over the past 12 months.
When such hotel reviews were tabulated, only 13% of NYC hotels earned an overall negative rating from their guests. What�s more, satisfaction with New York City accommodations came in at 73%. The remaining reviewers gave their hotels a neutral evaluation.
Hotel class was one of the factors that significantly influenced the overall assessment, with 20% of NYC guests at 2 star hotels giving their accommodations a thumbs-down versus only 4% of those staying at 5 stars hotels. As for the mid-class accommodations, 3 star hotels performed only slightly worse than 4 star hotels (11% versus 8% dissatisfaction rate).
Outside Manhattan, NYC hotels fared worse, receiving lower satisfaction rates than those inside Manhattan (65% versus 78%). When 3 star hotels in and out of the city were pitted against each other, however, those outside Manhattan performed measurably worse (76% versus 70% receiving positive evaluations).
That discrepancy grew even wider with budget hotels, with only 57% of non-Manhattan hotels scoring a favorable assessment, a sharp contrast to Manhattan�s 74%. When the focus shifted to inside Manhattan, the Downtown area outperformed Midtown and Uptown but by only a marginal amount.
The following tables illustrate the percentage of NYC hotel evaluations that were positive (+), negative (�) and neutral (0) for the various hotel classes over the past 12 months.
New York City:
| Number of stars: |
+ |
0 |
- |
| 1/1.5 |
23% |
26% |
51% |
| 2 |
63% |
17% |
20% |
| 2.5 |
71% |
14% |
15% |
| 3 |
74% |
16% |
10% |
| 3.5 |
79% |
11% |
10% |
| 4 |
80% |
12% |
8% |
| 4.5 |
89% |
8% |
3% |
| 5 |
90% |
6% |
4% |
| All Hotels |
73% |
14% |
13% |
Manhattan only:
| Number of stars: |
+ |
0 |
- |
| 1/1.5 |
18% |
39% |
43%
|
| 2 |
74% |
13% |
13% |
| 2.5 |
76% |
14% |
10% |
| 3 |
76% |
15% |
9% |
| 3.5 |
84% |
8% |
8% |
| 4 |
80% |
12% |
8% |
| 4.5 |
89% |
8% |
3% |
| 5 |
90% |
6% |
4% |
| All Hotels |
78% |
13% |
9% |
Outside
Manhattan:
| Number of stars: |
+ |
0 |
- |
| 1/1.5 |
27% |
16% |
57%
|
| 2 |
57% |
19% |
24% |
| 2.5 |
65% |
14% |
21% |
| 3 |
70% |
17% |
13% |
| 3.5 |
67% |
17% |
16% |
| 4 |
78% |
12% |
10% |
| All Hotels |
65% |
16% |
19% |
About the Methodology:
The survey is based on the evaluations travelers awarded their hotel stays on Expedia.com. Eacg�s evaluation is determined by these criteria: Hotel service, Hotel condition, Room cleanliness, Room comfort, Location and Neighborhood. For each evaluation, an "average guest rating" from 1 to 5 was calculated by Expedia. This weighted average was the basis for the NewYorkHotels.org survey, with 1 and 2 = a negative evaluation, 3 = a neutral evaluation and 4 or 5 = a positive evaluation.
